Ratings & Reviews

3.2★ weighted average calculated from 145 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"Lovely people. Very friendly. It’s sad that other reviewers have to pick on people who are just doing their job. Largs is very lucky to have such a great, warm and welcoming facility with plentiful car parking. Well done council and thanks to the staff for being so friendly to us when we visited."
Stephen Brown (Investigates) 2025-10-02
Google 1.0★
"Brown bin collection is behind, what do I pay council tax for again?"
Alex 2025-08-14
Google 5.0★
"Local Housing Association Main Street Ayr office, open during the week day time hours. Application to introduction of housing list The South Ayrshire Council for local other situation housing termed technique in website both available."
LesleyAnn Dunlop 2025-06-28
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have North Ayrshire Council's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by North Ayrshire Council, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

North Ayrshire Council manages approximately 3,057 properties across 2 areas of Scotland.

Ayrshire 3,047 properties · 27% market share · 3rd largest factor
Paisley & Renfrewshire 10 properties
Compare factors in Ayrshire →
Based on 3,057 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

FAQ

Has North Ayrshire Council had any tribunal cases?
No, North Ayrshire Council has had no tribunal cases since 2021 according to our records.
How do I make a complaint about North Ayrshire Council?
First, raise your complaint directly with North Ayrshire Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.