Ratings & Reviews

3.7★ weighted average calculated from 115 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"Local Housing Association Main Street Ayr office, open during the week day time hours. Application to introduction of housing list The South Ayrshire Council for local other situation housing termed technique in website both available."
LesleyAnn Dunlop 2025-06-28
Google 1.0★
"Shire doesn’t do anything in regards to complaints always just telling to call police because they can’t be bothered doing there jobs and follow up on it been in my flat a year and it’s been nothing but issues after issues after a year of living in a shire flat I’ve already put in for a move so..."
charlie henry 2025-01-31
Google 5.0★
"Brilliant service"
Glen Hannaford 2025-01-31
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Ayrshire Housing's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Ayrshire Housing, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Ayrshire Housing manages approximately 947 properties across 1 area of Scotland.

Ayrshire 947 properties · 18% market share
Compare factors in Ayrshire →
Based on 947 registered properties. Source: Scottish Property Factor Register ↗.

Considering this factor?

Get quotes from this and other top-rated factors in your area to compare fees and services.

Get free quotes →

Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with Ayrshire Housing? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 1998-05-05
Company No. SC185652
Accounts Up to date
Directors 11
Avg. Tenure 3.5 yrs

FAQ

Has Ayrshire Housing had any tribunal cases?
No, Ayrshire Housing has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Ayrshire Housing?
First, raise your complaint directly with Ayrshire Housing using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Ayrshire Housing?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.