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Aberdeen City Council

PF000255 3,155 properties RED Risk
High Tribunal Activity
This factor has 3 tribunal cases with 2 enforcement orders issued and £1,350 in compensation awarded to homeowners since 2022.

Ratings & Reviews

Google
3.7
775 reviews • 4 offices
Read reviews →
Google Reviews by Office
Aberdeen City Council (Ground Floor, Broad St,...) 3.9/5 (33)
Aberdeen City Council (Broad St, Aberdeen AB10 1LP, UK) 1.5/5 (26)
Aberdeen Property Consultants Ltd (Greenburn House, Aberdeen...) 5.0/5 (3)
Aberdeen City Council Operations and Protective Services (Powis Terrace, Aberdeen...) 1.0/5 (3)

Tribunal Record

RED
3
Total Cases
2
PFEOs Issued
£1.4k
Compensation
0
Last 3 Years
2
Comp. Cases
5.3
Avg Severity
9.5
Per 10k Props
4 yrs
Case History
Cases by Year
2018: 2 (1 PFEO)
2022: 1 (1 PFEO)
'18 '22
Outcome Breakdown
1
Complied
1
Decision Issued
Complaint Categories
Communication 2 Repairs 1 Financial 1 Complaints Handling 2 Written Statement 1 PF Duties 2

Recent Tribunal Decisions

FTS/HPC/PF/21/2375
2022-07-06T12:00:00Z
Failure to Comply

The homeowner complained about the property factor's failings. The tribunal found in favor of the homeowner and ordered the property factor to pay £1200 for the homeowner's time, effort, and inconvenience.

["Other"]
£1,200 View decision →
FTS/HPC/PF/18/2205
2018-12-05T12:00:00Z
Decision Issued

The homeowner complained that the factor misinformed them about a vote on warden service hours. The tribunal found the factor did not breach the code, as the ballot was valid and the factor followed the correct procedure.

"The Factor stated that a 2/3 majority of homeowners was required to carry the vote. The results were 19 in favour of no change and 30 in favour of amending the manager cover. The Factor stated that a larger majority was required for amending a core burden and wrote 'This can be 2/3rds or 100% of all owners.'"
["Communication" "Other"]
View decision →
FTS/HPC/PF/17/0255
2018-02-20T12:00:00Z
Complied

The homeowner complained about the property factor's failure to comply with the Code of Conduct. The tribunal found the factor in breach of its duties and ordered compensation and a revised Statement of Services.

"The tribunal determined that the Respondent had breached its duties in terms of Section 17(1 )(b) of the 2011 Act in that it had failed to comply with Sections 1, 2, 3 and 6 of the Code of Conduct for Property Factors."
["Communication" "Written Statement"]
£150 View decision →

Coverage Area

3,155
Properties
7
Postcodes
0
Cities/Towns
Aberdeen
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About this profile

Tribunal data: Sourced from Housing and Property Chamber published decisions. Risk tier calculated as cases per 10,000 properties managed. "RED" = 100+ cases per 10k or multiple enforcement orders.

Reviews: Trustpilot and Google review data aggregated from public sources via APIs.

Company data: Companies House API. Factor register data from gov.scot. TPI membership verified via tpi.org.uk.

Data last updated: January 2026.