Ratings & Reviews

2.9★ weighted average calculated from 65 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"I recently paid a £50 reduced parking penalty charge despite holding a valid residents’ permit purchased for two vehicles at a cost of £150. Unfortunately, I forgot to update the vehicle registration number when changing cars. I appealed the PCN, explaining that this was a genuine administrative..."
Rafal Bryla 2025-12-15
Google 1.0★
"Waiting 2 hours to report repair to be done. No enough staff or what?"
Victoria Viki 2025-11-26
Google 1.0★
"So Aberdeen city council have commended there bullies who work for NES, on intimidating people by getting into faces and issuing fines as well as commending them on breaking the law, breaking Disability law and breaking the Human rights law, this commendation was given by Senior Compliance..."
Stewart Side 2025-11-13
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Aberdeen City Council's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Aberdeen City Council, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Aberdeen City Council manages approximately 3,155 properties across 1 area of Scotland.

Aberdeen & Aberdeenshire 3,155 properties · 14% market share · 5th largest factor
Compare factors in Aberdeen & Aberdeenshire →
Based on 3,155 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

View cases →
Since 2021
1
Cases
100%
Upheld
(avg: 69%)
3.2
Rate/10k
(avg: 4.7)
1
PFEOs
Enforcement
£0
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1) Maintenance (1) Disclosure (1) Complaints Handling (1) Other (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/21/2375 2022-07-06
PFEO Pending
The tribunal found that Aberdeen City Council, the Property Factor, breached several sections of the Code of Conduct and also failed to carry out its property factor duties. The tribunal proposed a Property Factor Enforcement Order.
"The Property Factor has failed to comply with Sections 1, 2.1, 2.3 and 2.5 of the 2012 Code and OSP 4 of the 2021 Code. The Property Factor has also failed to carry out its property factor duties."
Communication Maintenance Disclosure Complaints Handling Other
⚠ PFEO issued
View on HPC →

FAQ

Has Aberdeen City Council had any tribunal cases?
Yes, Aberdeen City Council has had 1 tribunal case since 2021, with 100% of complaints upheld.
How do I make a complaint about Aberdeen City Council?
First, raise your complaint directly with Aberdeen City Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.