Written Statement of Services
We don't have Morison Walker's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:
- Management fees — the annual or monthly charge and what it includes
- Services provided — common area maintenance, insurance, building repairs
- Emergency and complaints procedures — response times and how to escalate
- Financial arrangements — how funds are held, invoicing, and reserve funds
- Termination terms — notice periods and the process for changing factors
If you're a homeowner managed by Morison Walker, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.
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Get free quotes →Tribunal Record
Since 2021
3
Cases
100%
Upheld
(avg: 69%)
10.0
Rate/10k
(avg: 4.7)
1
PFEOs
Enforcement
£50
Paid
Compensation
Communication
Top Issue
2 cases
All Complaint Types
Communication (2)
Financial (1)
Consultation (1)
Other (1)
Debt Recovery (1)
Recent Decisions
FTS/HPC/PF/23/3240
2024-11-18
PFEO Complied
The tribunal found that the property factor breached the Code of Conduct and proposed to issue a Property Factor Enforcement Order requiring the factor to pay £50 to the applicant.
"II The tribunal proposes to make a property factor enforcement order requiring the Respondent to pay the sum of £50 to the Applicant."
Communication
Financial
Consultation
Other
View on HPC →
FTS/HPC/PF/22/0625 | FTS/HPC/PF/22/1127
2024-06-03
Breach - No Order
The tribunal found the factor in breach of several sections of the Code of Conduct for failure to comply with obligations regarding debt recovery and communication, but did not make a Property Factor Enforcement Order.
"The tribunal found that in terms of Application C1 the Factor failed to comply with Section 4.1 of the 2021 Code of Conduct and breached the property factor duties (2), (3), (5), (6), (12), (14) and (17); and in terms of Application C2 the Factor failed to comply with Sections 4.4 and 7.1 of the 2021 Code of Conduct."
Communication
Debt Recovery
View on HPC →
FTS/HPC/PF/21/0078
2021-09-21
Rejected - Procedural
The Tribunal rejected the application because the applicant did not provide the requested information to support their claims.
"Accordingly the Tribunal have good reason to believe that it would not be appropriate to accept the application and reject the application in terms of rule 8 (1)(c) of the Tribunal Rules."
View on HPC →
Company Info
Companies House →
Status
Liquidation
Incorporated
1993-02-22
Company No.
SC142763
Accounts
Up to date
Directors
3
Avg. Tenure
0.3 yrs
Insolvency history
FAQ
Has Morison Walker had any tribunal cases?
Yes, Morison Walker has had 3 tribunal cases since 2021, with 100% of complaints upheld.
How do I make a complaint about Morison Walker?
First, raise your complaint directly with Morison Walker using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.