Tribunal Cases
All 8 Housing & Property Chamber decisions involving Morison Walker Property Management Ltd
The homeowner complained, and the tribunal found the property factor had not complied with a previous order. The tribunal ordered the factor to pay £50.
The homeowner complained about the property factor's failures in communication, debt recovery, and other duties. The tribunal found some breaches of the code of conduct but decided against issuing an enforcement order, though they did find the factor should not have charged the homeowner for a portion of an emergency call out fee.
The homeowner complained about water ingress and the factor's handling of it. The tribunal found the factor had fulfilled its duties, as the source of the water was from a neighboring flat and not common property, and the factor had acted appropriately. No further action was ordered.
The homeowner complained about the property factor's poor communication, repairs, and debt management. The tribunal found the factor had not breached its duties and dismissed the complaint.
The homeowner complained the factor's written statement of services did not specify how common charges were apportioned. The tribunal agreed the factor was in breach of this part of the code but did not issue an order.
The homeowner complained about the property factor's failure to carry out their duties. The tribunal found the factor had failed to comply with their duties and issued a Property Factor Enforcement Order, which the factor subsequently complied with.
The homeowner complained that the factor failed to comply with the Property Factor's Code of Conduct. The tribunal found the factor in breach and ordered them to provide a revised statement of services and credit the homeowner's account.
The homeowner complained about the property factor's failure to address water ingress and provide a clear complaints procedure. The tribunal found the factor had breached the complaints procedure requirements but had otherwise acted reasonably. No orders were made.