Ratings & Reviews

4.7★ weighted average calculated from 98 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"I used Thomson Residental to manage my rental property, and also recently for the sale of my property. I chose Thomson Residential because I wanted a local estate agents and wanted to avoid the bigger chains that can sometimes make you feel like a number rather than a client. Thomson's really..."
Eilidh Macleod 2025-11-22
Google 5.0★
"Highly recommend the guys at Thomsons. I met Neil when viewing a property and was impressed with how he handled the viewings so I knew I would instruct them when I came to sell my property. I recieved good advice from Thomsons on offers/going to closing etc and their costs are very reasonable..."
Caroline Hall 2025-11-06
Google 5.0★
"Was in great hands. Started off as tenants and had incredible service from Thomson Residential. All issues with the apartment were fixed within 24-48 hours. We then asked if our landlords would be willing to sell the apartment. Once they accepted, Thomson made the sale and transition smooth and..."
Sally Matchett 2025-10-10
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Thomson & Company's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Thomson & Company, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Thomson & Company manages approximately 776 properties across 2 areas of Scotland.

Ayrshire 751 properties · 13% market share
Paisley & Renfrewshire 25 properties · 6% market share
Compare factors in Ayrshire →
Based on 776 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with Thomson & Company Property Management Services Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2002-10-14
Company No. SC238083
Accounts Up to date
Directors 2
Avg. Tenure 12.8 yrs

FAQ

Has Thomson & Company had any tribunal cases?
No, Thomson & Company has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Thomson & Company?
First, raise your complaint directly with Thomson & Company using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Thomson & Company?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.