Written Statement of Services

We don't have Yourplace Property Management's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Yourplace Property Management, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

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Tribunal Record

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Since 2021
2
Cases
100%
Upheld
(avg: 52%)
10.0
Rate/10k
(avg: 8.0)
2
PFEOs
Enforcement
£750
Paid
Compensation
Communication
Top Issue
2 cases
All Complaint Types
Communication (2) Complaints Handling (2) Maintenance (1) Debt Recovery (1) Other (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/18/3124 2022-11-25
PFEO Pending
The tribunal found that the factor breached the code, particularly regarding stair cleaning and employee behavior. A PFEO was issued, requiring an apology and compensation. The factor must also change how they conduct inspections.
"The Respondents must within 30 days of the date of this order credit the Applicant’s account from its own funds the sum of £500.00 by way of recompense for the worry stress and inconvenience incurred as a result of the Respondents breaches of the Code."
Communication Maintenance Debt Recovery Complaints Handling
£500 compensation ⚠ PFEO issued
View on HPC →
FTS/HPC/PF/20/2158 2021-06-24
PFEO Complied
The Tribunal found the factor in breach of the Code of Conduct and ordered them to pay compensation. The factor complied with the PFEO.
"Within 28 days of intimation of the PFEO, the Property Factor must make payment to the Homeowner of the sum of £250.00 in respect of the Property Factor’s failure to comply with Section 2.5 of the Code of Conduct"
Communication Complaints Handling
£250 compensation ⚠ PFEO issued
View on HPC →
Rejected
The Tribunal rejected the homeowner's application because the homeowner failed to provide the necessary information, not because the factor had breached the Code of Conduct.
"Accordingly the Tribunal have good reason to believe that it would not be appropriate to accept the application and reject the application in terms of rule 8 (1)(c) of the Tribunal Rules."
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Company Info

Companies House →
Status Dissolved
Incorporated 2003-03-05
Company No. SC245072
Accounts Up to date
Directors 2
Avg. Tenure 4.2 yrs
Outstanding charges

FAQ

Has Yourplace Property Management had any tribunal cases?
Yes, Yourplace Property Management has had 2 tribunal cases since 2021, with 100% of complaints upheld.
How do I make a complaint about Yourplace Property Management?
First, raise your complaint directly with Yourplace Property Management using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.