Ratings & Reviews

3.1★ weighted average calculated from 46 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"The most hopeless company ever. I have just moved in to block 4 Dryburgh gardens. The house is freezing the the shower is tepid, it’s like living in an ice box. When I first moved in there was no tv connection, no buzzer on the door with that company, Abertay housing said was all checked. No..."
Thomas Ferrie 2025-11-20
Google 1.0★
"Their flats should come with a Physical and Mental health warning, my health has really went down since i moved into one, they are freezing cold, damp, no sound proofing, you can hear everything in them, they are well below living standards and well past their shelf life. It's about time they..."
Shirley Webster 2025-11-03
Google 1.0★
"Pick up my daughter regularly in Grampian Gardens, the close cleaning leaves much to be desired. No cleans for months, there is also mice or rat droppings all over the close. Pretty disguising and not helped when the euro bins don't get emptied regularly and rubbish flies about the street. It..."
Dylan Carse 2025-09-02
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Abertay Housing Association's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Abertay Housing Association, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Abertay Housing Association manages approximately 3,991 properties across 2 areas of Scotland.

Dundee 3,975 properties · 21% market share · 2nd largest factor
Angus 16 properties
Compare factors in Dundee →
Based on 3,991 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Company Info

Companies House →
Status —
Incorporated —
Company No. RS002517
Accounts Up to date
Directors —
Avg. Tenure —

FAQ

Has Abertay Housing Association had any tribunal cases?
No, Abertay Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Abertay Housing Association?
First, raise your complaint directly with Abertay Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.