Written Statement of Services

We don't have Residential Management Group's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Residential Management Group, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

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Tribunal Record

View cases →
Since 2021
2
Cases
100%
Upheld
(avg: 52%)
10.0
Rate/10k
(avg: 8.0)
2
PFEOs
Enforcement
£600
Paid
Compensation
Communication
Top Issue
2 cases
All Complaint Types
Communication (2) Financial (2) Complaints Handling (2) Debt Recovery (1) Maintenance (1) Consultation (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
PFEO Complied
The tribunal found the factor had breached the Code and proposed a PFEO. The PFEO was made and required the factor to pay each applicant £100. The factor subsequently complied with the order.
"The tribunal proposes to make a PFEO in respect of each application and proposes an order for payment would be made against the property factor in favour of each individual applicant in the sum of £100 ."
Communication Financial Debt Recovery Complaints Handling
£100 compensation ⚠ PFEO issued
View on HPC →
FTS/HPC/PF/19/3399 2021-03-03
PFEO Complied
The Tribunal previously found the factor in breach and issued a PFEO. This decision confirms the factor complied with the PFEO, so no further action was needed.
"The Tribunal has determined that the Factor has complied in full with the terms of the Property Factor Enforcement Order (“PFEO”) issued on 25 May 2021 therefore no further action is required."
Communication Financial Maintenance Consultation Complaints Handling
£500 compensation ⚠ PFEO issued
View on HPC →
Rejected
The Tribunal rejected the homeowner's application because the homeowner did not provide requested information.
"The Tribunal rejects the application by the applicant dated 18 September 2020"
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Company Info

Companies House →
Status Active
Incorporated 1980-08-21
Company No. 01513643
Accounts Up to date
Directors 3
Avg. Tenure 7.0 yrs

FAQ

Has Residential Management Group had any tribunal cases?
Yes, Residential Management Group has had 2 tribunal cases since 2021, with 100% of complaints upheld.
How do I make a complaint about Residential Management Group?
First, raise your complaint directly with Residential Management Group using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.