Ratings & Reviews

3.6★ weighted average calculated from 20 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"Sorry shower of useless people, left trees overhanging my garden after storm for 22 days (still not done). Staff don't care and have an awful attitude I'm just glad I'm not a tenant. Zero accountability and even less brainpower"
Mike Mcgeary 2025-02-19
Google 5.0★
"Put in a housing application and got a new place so fast, lovely house nice area and they were in contact quite frequently."
Lea Freya 2022-03-07
Google 5.0★
"The gentleman that worked there was so helpful nothing was 2 much trouble if I could give him 10 stars I would keep up the good work"
Jennifer Arthur 2019-11-30
Google Reviews
3.6★ (20)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Atrium Initiatives's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Atrium Initiatives, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Atrium Initiatives manages approximately 2,175 properties across 1 area of Scotland.

Ayrshire 2,175 properties · 26% market share · 5th largest factor
Compare factors in Ayrshire →
Based on 2,175 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with Atrium Initiatives Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2005-12-16
Company No. SC294584
Accounts Up to date
Directors 6
Avg. Tenure 11.5 yrs

FAQ

Has Atrium Initiatives had any tribunal cases?
No, Atrium Initiatives has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Atrium Initiatives?
First, raise your complaint directly with Atrium Initiatives using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Atrium Initiatives?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.