Ratings & Reviews

2.9★ weighted average calculated from 75 Google + 0 Trustpilot reviews
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

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Management Fee
flat-rate
Emergency Response
24 hours
Routine Response
30 working days
Enquiry Response
5 working days
Complaint Response
5 working days
Billing Frequency
Quarterly
No Mandatory Float Online Portal ↗ Code of Conduct 2021
The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Property Coverage

South Lanarkshire Council manages approximately 8,152 properties across 2 areas of Scotland.

Glasgow 7,985 properties · 28% market share
Lanarkshire 167 properties
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Based on 8,152 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

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Since 2021
2
Cases
100%
Upheld
(avg: 52%)
2.5
Rate/10k
(avg: 8.0)
1
PFEOs
Enforcement
£2,000
Paid
Compensation
Maintenance
Top Issue
2 cases
All Complaint Types
Maintenance (2) Communication (2) Complaints Handling (2) Consultation (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/25/1067 2025-09-01
PFEO Proposed
The tribunal found the factor breached multiple sections of the Code of Conduct. The tribunal proposed a Property Factor Enforcement Order for £2000 compensation to the homeowner.
"Having considered that breaches of the Code of Conduct have been established, we consider an appropriate remedy."
Maintenance Communication Complaints Handling
£2,000 compensation
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PFEO Complied
The tribunal found that the property factor breached the Code of Conduct and proposed to make a Property Factor Enforcement Order.
"The Tribunal proposes to make a Property Factor Enforcement Order."
Communication Maintenance Consultation Complaints Handling
⚠ PFEO issued
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FAQ

Has South Lanarkshire Council had any tribunal cases?
Yes, South Lanarkshire Council has had 2 tribunal cases since 2021, with 100% of complaints upheld.
How do I make a complaint about South Lanarkshire Council?
First, raise your complaint directly with South Lanarkshire Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.