Ratings & Reviews

3.0★ weighted average calculated from 134 Google + 30 Trustpilot reviews

Recent Reviews

Google 1.0★
"The repairs team are a joke. The also like to lie to our MP about their failures. Management don't have a clue at all. Only good at lying and making excuses."
Whappa 2025-12-09
Google 1.0★
"So far 1.5 years to fix a simple hole in a fence. Job has been failed twice. Last place I was in it took 6 years of arguing to get a security door fixed. Management are compleatly useless at best. To busy trying to pass the blame between each department."
Whappa 2025-11-24
Google 1.0★
"Disgrace of an agency cause nothing but uneeded stress during an unbelievably hard time. Slow to fix repairs, tried to blame us for marks etc on Walls some which we were already there and some caused by their Soddy repair work. communication is key but not with this company"
Keri Pollock 2025-09-13
Trustpilot
1.9★ (30)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have South Lanarkshire Council's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by South Lanarkshire Council, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

South Lanarkshire Council manages approximately 8,152 properties across 2 areas of Scotland.

Glasgow 7,985 properties · 28% market share
Lanarkshire 167 properties
Compare factors in Glasgow →
Based on 8,152 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

View cases →
Since 2021
2
Cases
100%
Upheld
(avg: 69%)
2.5
Rate/10k
(avg: 4.7)
1
PFEOs
Enforcement
£2,000
Paid
Compensation
Maintenance
Top Issue
2 cases
All Complaint Types
Maintenance (2) Communication (2) Complaints Handling (2) Consultation (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/25/1067 2025-09-01
PFEO Proposed
The tribunal found the factor breached multiple sections of the Code of Conduct. The tribunal proposed a Property Factor Enforcement Order for £2000 compensation to the homeowner.
"Having considered that breaches of the Code of Conduct have been established, we consider an appropriate remedy."
Maintenance Communication Complaints Handling
£2,000 compensation
View on HPC →
PFEO Complied
The tribunal found that the property factor breached the Code of Conduct and proposed to make a Property Factor Enforcement Order.
"The Tribunal proposes to make a Property Factor Enforcement Order."
Communication Maintenance Consultation Complaints Handling
⚠ PFEO issued
View on HPC →

Company Info

Companies House →
Status Active
Incorporated 2022-10-19
Company No. SC747820
Accounts Up to date
Directors 2
Avg. Tenure 2.5 yrs

FAQ

Has South Lanarkshire Council had any tribunal cases?
Yes, South Lanarkshire Council has had 2 tribunal cases since 2021, with 100% of complaints upheld.
How do I make a complaint about South Lanarkshire Council?
First, raise your complaint directly with South Lanarkshire Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.