South Lanarkshire Council

The homeowner complained about the property factor's failings. The tribunal found in favor of the homeowner and ordered the factor to pay £2000 in compensation.

The homeowner complained about the property factor's failure to comply with the Property Factors Code of Conduct. The tribunal found the factor had failed to comply and ordered compensation, which was subsequently paid.

The homeowner complained about the property factor's breaches of duty. The tribunal found the factor had breached its duties and issued a Property Factor Enforcement Order requiring the factor to issue a statement of quarterly common charges.

The homeowner complained, and the tribunal issued a Property Factor Enforcement Order (PFEO) requiring the factor to pay £500 and amend their written statement of services. The factor complied with the order.

The homeowner complained about the quality of new doors installed by the factor, citing issues with fit, water ingress, and design. The tribunal found the factor had not failed to comply with the code of conduct, as the factor had attempted to remedy the defects.