Ratings & Reviews

4.4★ weighted average calculated from 214 Google + 3 Trustpilot reviews

Recent Reviews

Google 5.0★
"I rented a flat through sutherland Management. I am here to express my appreciation for the services. The flat was well maintained and clean when I moved in. The staff are approachable and helpful. When I faced with any problems with maintenance in the flat and informed agenccy ,the staff..."
Polly Priya 2025-12-16
Google 5.0★
"I’ve had a very positive experience renting through Sutherland Management during my time in Dundee. The team has always been professional, responsive, and helpful, especially with handling all tenancy matters smoothly. In particular, I appreciate their clear communication regarding notice..."
Yusra FATIMA 2025-11-02
Google 5.0★
"We have been renting our home through Sutherland Property Management in Dundee since 2023 and have enjoyed a comfortable stay of two years and six months. Throughout this time, the service we received from the property managers, Allex and Allen, has been exceptional. From the moment we first..."
pasan pramudith 2025-08-26
Trustpilot
3.1★ (3)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Dundee City Council's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Dundee City Council, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Dundee City Council manages approximately 7,638 properties across 1 area of Scotland.

Dundee 7,638 properties · 35% market share · 1st largest factor
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Based on 7,638 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

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Since 2021
1
Cases
—
Upheld
—
Rate/10k
0
PFEOs
Enforcement
£0
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1) Maintenance (1) Other (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
Rejected - Procedural
The Tribunal rejected the homeowner's application because the homeowner failed to provide the necessary information, specifically the required notification to the factor, as per the Property Factors (Scotland) Act 2011.
"Accordingly the Tribunal have good reason to believe that it would not be appropriate to accept the application and reject the application in terms of rule 8 (1)(c) of the Tribunal Rules."
Communication Maintenance Other
View on HPC →

FAQ

Has Dundee City Council had any tribunal cases?
Yes, Dundee City Council has had 1 tribunal case since 2021, with 0% of complaints upheld.
How do I make a complaint about Dundee City Council?
First, raise your complaint directly with Dundee City Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.