Walker Sandford Property Management Limited has faced 5 tribunal cases since 2021, with 2 upheld or partially upheld (50%). Most recent: 2024-10-03.
Cases Over Time
Outcomes
Complaint Types
Based on 4 analysed cases.
Enforcement & Compensation
Enforcement Orders (PFEOs)
1 of 5 cases (20%)
Notable Cases
The tribunal found the property factor in breach of the 2012 Code by failing to carry out annual inspections. The tribunal proposed making a Property Factor Enforcement Order.
"The First-tier Tribunal proposed to make a Property Factor Enforcement Order."
All Cases
| Date | Reference | Outcome | PFEO | Comp. | |
|---|---|---|---|---|---|
| 2024-10-03 | FTS/HPC/PF/23/1193 | FTS/HPC/PF/23/1875 |
PFEO Complied | PFEO | — | Details |
| 2023-01-13 | FTS/HPC/PF/22/1049 |
PFEO Proposed | — | £150 | Details |
| 2022-03-17 | FTS/HPC/PF/21/2988 |
Factor Complied | — | — | Details |
| 2022-02-04 | FTS/HPC/PF/21/2686 |
Dismissed | — | — | Details |
| 2021-08-12 | FTS/HPC/PF/21/0629 |
Ambiguous | — | — | Details |
Data from Housing & Property Chamber. Cases initiated since 2021..
Case Details
Click "Details" in the table above to jump to a case.
FTS/HPC/PF/23/1193 | FTS/HPC/PF/23/1875
2024-10-03
The tribunal found the property factor in breach of the 2012 Code by failing to carry out annual inspections. The tribunal proposed making a Property Factor Enforcement Order.
"The First-tier Tribunal proposed to make a Property Factor Enforcement Order."
FTS/HPC/PF/22/1049
2023-01-13
The Tribunal found the property factor in breach of the Code of Conduct and proposed a PFEO that includes a written apology and compensation of £150.
"The Tribunal proposes to make a Property Factor enforcement order ("PFEO")."
FTS/HPC/PF/21/2988
2022-03-17
The homeowner alleged the Property Factor failed to take adequate action to recover unpaid factoring invoices. The Tribunal found in favor of the Property Factor, dismissing the application.
"The Property Factor has not failed to comply with its duties under section 14(5) of the Property Factors (Scotland) Act 2011 Act in that it did not fail to comply with Section 4 of the Code of Conduct for Property Factors."
FTS/HPC/PF/21/2686
2022-02-04
The homeowner alleged breaches of the Code of Practice regarding debt recovery charges. The tribunal found the charges were not unreasonable or excessive, and dismissed the application.
"Accordingly, the Tribunal declined to uphold the sole remaining complaint based upon section 4.3 of the 2012 Code and dismissed the application."
FTS/HPC/PF/21/0629
2021-08-12
The Tribunal dismissed the application because it found that Acony Bell Properties Limited was not acting as a property factor within the meaning of the 2011 Act, but as a property developer.
"The First-tier Tribunal for Scotland Housing and Property Chamber (“the Tribunal”), determined that the Respondents are not property factors within the meaning of Section 2(1) of the Property Factors (Scotland) Act 2011 and that, as the Tribunal did not, therefore, have jurisdiction to hear the application, the application must be dismissed"
How We Calculate Ratings
Ratings are based on a factor's adjusted adverse case rate per 10,000 properties for cases initiated since 2021. Cases involving Property Factor Enforcement Orders (PFEOs) are weighted more heavily.
Rating Bands
Special Rules
- Factors with only 1–2 adverse cases (no PFEO breaches) are capped at GREEN
- 2+ PFEO breaches = minimum ORANGE rating regardless of case rate
Data Updates
- Last updated: 2026-03-05
- Next update:
We update quarterly. For the latest decisions, search the HPC directly →
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