Ethical Maintenance C.I.C tribunal record
Decisions published January 2021 – September 2026 · Updated October 2026
Ethical Maintenance C.I.C has faced 1 tribunal case since 2021, with 1 adverse outcome (100% upheld or breach). Most recent: June 2026.
Only 1 adverse case and no PFEO breaches (low-volume cap).
The adjusted rate weights PFEO-breached cases ×3.0 and complied cases ×1.5; the unweighted adverse rate is 8.3 per 10,000 properties. Benchmarks are sector medians across factors with at least one case since 2021.
Cases Over Time
Outcomes
Complaint Types
Based on 1 analysed case.
Enforcement & Compensation
Enforcement Orders (PFEOs)
1 of 1 case (100%)
Notable Cases
The respondent was found to have breached its property factor duties by unreasonably delaying the issue of an invoice for an urgent lift repair, contrary to WSS Clause 9 response obligations, even though in practice funds were reallocated to complete the repair. A PFEO requiring a £100 credit to the applicant's factoring account was proposed on 1 June 2026, formally issued on 13 July 2026, and both parties confirmed compliance by 26 August 2026. Complaints about roof repair delays and inappropriate charging were not upheld, and the data protection complaint was found to be outside the Tribunal's jurisdiction.
"the delay in issuing the invoice for a matter of this kind was a breach of the Clause 9 obligations and therefore a breach of the Respondent's property factor's duties"
All Cases
| Date | Reference | Outcome | PFEO | Comp. | |
|---|---|---|---|---|---|
| 2026-06-01 | 24/5860 |
PFEO Complied | PFEO | £100 | Details |
Data from Housing & Property Chamber. Cases decided since 2021..
Case Details
Click "Details" in the table above to jump to a case.
24/5860
2026-06-01
The respondent was found to have breached its property factor duties by unreasonably delaying the issue of an invoice for an urgent lift repair, contrary to WSS Clause 9 response obligations, even though in practice funds were reallocated to complete the repair. A PFEO requiring a £100 credit to the applicant's factoring account was proposed on 1 June 2026, formally issued on 13 July 2026, and both parties confirmed compliance by 26 August 2026. Complaints about roof repair delays and inappropriate charging were not upheld, and the data protection complaint was found to be outside the Tribunal's jurisdiction.
"the delay in issuing the invoice for a matter of this kind was a breach of the Clause 9 obligations and therefore a breach of the Respondent's property factor's duties"
How We Calculate Ratings
Ratings are based on a factor's adjusted adverse case rate per 10,000 properties for cases decided since 2021. Cases involving Property Factor Enforcement Orders (PFEOs) are weighted more heavily.
Rating Bands
Special Rules
- Factors with only 2 or fewer adverse cases (no PFEO breaches) are capped at GREEN
- Pending or proposed PFEOs count at ×1.0 until the outcome is decided — there is no minimum-band override
Data Updates
- Last updated: October 2026
- Next update: Monthly
We update quarterly. For the latest decisions, search the HPC directly →
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