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10
Total Cases
4
PFEOs Issued
£500
Compensation
FTS/HPC/PF/23/1449
03 Nov 2023
Rejected

The homeowner's application was rejected because they failed to provide required information, including evidence of notifying the property factor of their concerns, as requested by the tribunal.

FTS/HPC/PF/21/3177
12 Dec 2022
PFEO Complied

The homeowners complained about the factor's failure to comply with the Code of Conduct. The tribunal found the factor in breach and ordered them to pay each homeowner £300 for the inconvenience.

"The Factor must pay each of the Homeowner Applicants £300 for the inconvenience they have suffered from their own funds."
FTS/HPC/PF/21/2084
25 Feb 2022
Decision Issued

The homeowner complained about the factor's handling of funds and financial transparency. The tribunal found the factor had complied with the Code of Conduct and the Deed of Conditions, and no breaches were found.

"The Factor should not have made the payment without a meeting of the Flat Proprietors."
FTS/HPC/PF/19/2289
13 Jan 2020
Decision Issued

The homeowner complained about multiple issues, including lack of consultation and financial discrepancies. The tribunal found that many of the complaints had been previously addressed and rejected the application, but did amend the decision to consider the written statement and other issues.

"Bield charging us for B24 and telling me it was in my title deeds, it is not, and telling me that it was agreed by homeowners and have refused to let me see the minutes of the meeting."
FTS/HPC/PF/18/2626
15 Feb 2019
Decision Issued

The homeowner complained about several issues, including a damaged letter and the factor's handling of complaints. The tribunal found the factor had not breached its duties and dismissed the application.

PF000146
10 Oct 2018
PFEO PFEO Issued - Non-Compliant

The homeowner complained that the property factor misled him and failed to respond to emails promptly. The tribunal found that the factor did not breach the code of conduct and dismissed the application.

"The Tribunal finds that the Respondent has responded to the Applicant's enquiries and complaints within prompt timescales."
FTS/HPC/PF/17/0241
29 Jan 2018
PFEO PFEO Proposed

The homeowner complained about the factor's misleading communication in a letter about a meeting. The tribunal found the letter was misleading and ordered the factor to ensure proper minutes of meetings are taken in the future.

"The Tribunal found that for the letter to state that it had been "agreed to accept the quote from Cutmasters for beech hedging..." was misleading to the ordinary reader."
FTS/HPC/PF/17/0164
21 Aug 2017
Decision Issued

The homeowner complained that the property factor misled him and failed to respond to emails promptly. The tribunal found the factor did not breach the code of conduct and dismissed the application.

"The Tribunal finds that the Respondent has responded to the Applicant's enquiries and complaints within prompt timescales."
HOHP/PF/14/0133
12 May 2015
PFEO Complied

The homeowner complained about the factor's handling of her complaint. The tribunal found the factor had failed to comply with the Property Factor Code of Conduct and ordered the factor to issue a written apology and pay £200 compensation.

"The factor failed to comply with the Property Factor Code of Conduct."
FTS/HPC/PF/18/1414
Unknown
Decision Issued

The homeowner complained about flooding and a chemical smell in her flat, as well as the factor's handling of these issues. The tribunal found the factor had not breached its duties and did not issue any orders.

"The Homeowner's concern was preventing the damage being caused in the first place."