Ratings & Reviews

3.8★ weighted average calculated from 22 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"I only recently moved in it is another world .So peaceful well maintained everyone is so helpful and most of courteous."
Martha Power 2024-03-06
Google 5.0★
"Beautiful, peaceful place to live. Thank you Bield. Regards. Rosanna."
Rosanna ' Rosie ' “Rosie” Finan 2024-02-27
Google 3.0★
"Beild was always great , although since Covid the trying to get them to answer the phone is a nightmare. Repairs , service contracts their lines are constantly on answering machines. Don’t know if they are all working from home but never get to speak to a person it’s always answering machines ...."
Maureen Russell 2023-10-03
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Bield Housing & Care's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Bield Housing & Care, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Bield Housing & Care manages approximately 91 properties across 2 areas of Scotland.

Fife 47 properties
Glasgow 44 properties
Compare factors in Fife →
Based on 91 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

View cases →
Since 2021
4
Cases
33%
Upheld
(avg: 69%)
109.9
Rate/10k
(avg: 4.7)
1
PFEOs
Enforcement
£3,600
Paid
Compensation
Communication
Top Issue
2 cases
All Complaint Types
Communication (2) Other (2) Financial (2) Maintenance (1) Complaints Handling (1) Consultation (1)

Complaint Pattern Analysis

Of 4 tribunal cases since 2021, 2 involved communication complaints and 2 involved other issues. Of cases involving communication complaints, 50% resulted in a finding against the factor. Individual cases often involve multiple complaint types.

The tribunal has awarded compensation totalling £3,600 across these cases.

All complaint themes raised: Communication (2), Other (2), Financial (2), Maintenance (1), Complaints Handling (1), Consultation (1).

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/23/1449 2023-11-03
Rejected - Procedural
The tribunal rejected the homeowner's application because the homeowner did not provide the required documentation, specifically evidence of notifying the factor about their concerns.
"The Legal Member therefore determines that the application cannot be accepted. The application is rejected on that basis."
View on HPC →
Factor Complied
The tribunal reviewed the homeowner's complaints and found the factor had complied with the Code of Conduct, dismissing the application.
"The Tribunal unanimously determined that the respondent has complied with the Code of Conduct for Property Factors (“the Code”) and their property factor duties."
Maintenance Communication Complaints Handling Other
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PFEO Complied
The Tribunal found Bield Housing and Care had failed to comply with sections 2.5, 3.1 and 3.2 of the Code of Conduct. They issued a Property Factor Enforcement Order which was for compensation to each of the homeowners, and Bield complied with it.
"The Factor must pay each of the Homeowner Applicants £300 for the inconvenience they have suffered from their own funds and at no cost to the owners. The said sums to be paid within 28 days of the communication to the Factor of the Property Factor Enforcement Order."
Communication Financial
£3,600 compensation ⚠ PFEO issued
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Thinking of switching from Bield Housing & Care? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Bield Housing & Care? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated —
Company No. SP1692RS
Accounts Up to date
Directors —
Avg. Tenure —

FAQ

Has Bield Housing & Care had any tribunal cases?
Yes, Bield Housing & Care has had 4 tribunal cases since 2021, with 33% of complaints upheld.
How do I make a complaint about Bield Housing & Care?
First, raise your complaint directly with Bield Housing & Care using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Bield Housing & Care?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.