Ratings & Reviews

2.9★ weighted average calculated from 35 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"Had to give it 1star for rank , would have gave minus if poss, a bunch of useless housing officers who seem to pick and choose and is like trying to get blood out a stone for help and repairs"
Edward Trainor 2024-10-02
Google 1.0★
"Absolutely disgusted that an elderly gentleman couldn't get into his accommodation and their response was it could take upto 12 hours to get someone out to you, apparently they have no managers available and no way to complain as this is part of the tenancy agreement so they were happy to leave..."
Angela McCabe 2023-06-20
Google 1.0★
"Terrible service! Frequently avoid doing repair works/ much needed replacements for months if not years on end. Rude staff that don't listen to complaints and hang up on you."
Viola Stern 2021-05-04
Google Reviews
2.9★ (35)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Irvine Housing Association's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Irvine Housing Association, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Irvine Housing Association manages approximately 1,037 properties across 2 areas of Scotland.

Ayrshire 920 properties · 20% market share
Dumfries & Galloway 117 properties · 11% market share
Compare factors in Ayrshire →
Based on 1,037 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Company Info

Companies House →
Status Active
Incorporated —
Company No. SP2459RS
Accounts Up to date
Directors —
Avg. Tenure —

FAQ

Has Irvine Housing Association had any tribunal cases?
No, Irvine Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Irvine Housing Association?
First, raise your complaint directly with Irvine Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.