Rentolease Property Management Ltd has faced 2 tribunal cases since 2021, with 2 upheld or partially upheld (100%). Most recent: 2025-03-19.
Cases Over Time
Outcomes
Complaint Types
Based on 2 analysed cases.
Enforcement & Compensation
Enforcement Orders (PFEOs)
1 of 2 cases (50%)
Notable Cases
The tribunal found that Rentolease Estate Management had breached the Code of Conduct and ordered them to pay £150 to the homeowner. The factor complied with the order.
"The tribunal determined that the Respondent had not complied with Overarching Standard of Practice 11 and paragraph 2.7 of the Code."
All Cases
| Date | Reference | Outcome | PFEO | Comp. | |
|---|---|---|---|---|---|
| 2025-03-19 | FTS/HPC/PF/24/2025 |
PFEO Complied | PFEO | £150 | Details |
| 2022-06-28 | FTS/HPC/PF/22/0311 & FTS/HPC/PF/22/0312 |
PFEO Proposed | — | £250 | Details |
Data from Housing & Property Chamber. Cases initiated since 2021..
Case Details
Click "Details" in the table above to jump to a case.
FTS/HPC/PF/24/2025
2025-03-19
The tribunal found that Rentolease Estate Management had breached the Code of Conduct and ordered them to pay £150 to the homeowner. The factor complied with the order.
"The tribunal determined that the Respondent had not complied with Overarching Standard of Practice 11 and paragraph 2.7 of the Code."
FTS/HPC/PF/22/0311 & FTS/HPC/PF/22/0312
2022-06-28
The tribunal found the factor had not breached the Code of Conduct but did not fulfill their duties regarding obtaining a quote for lowering a kerb. The tribunal proposed a Property Factor Enforcement Order for compensation.
"The Tribunal determined, therefore, that it proposed to make a PFEO as set out in the accompanying Notice under Section 19(2)(a) of the Act.The Tribunal considered that an award of compensation to the homeowner of the sum of £250 would be appropriate in all the circumstances."
How We Calculate Ratings
Ratings are based on a factor's adjusted adverse case rate per 10,000 properties for cases initiated since 2021. Cases involving Property Factor Enforcement Orders (PFEOs) are weighted more heavily.
Rating Bands
Special Rules
- Factors with only 1–2 adverse cases (no PFEO breaches) are capped at GREEN
- 2+ PFEO breaches = minimum ORANGE rating regardless of case rate
Data Updates
- Last updated: 2026-03-05
- Next update:
We update quarterly. For the latest decisions, search the HPC directly →
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