Ratings & Reviews

4.4★ weighted average calculated from 87 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"Dont keep landlords up to date with tenants requests for repairs .and over six months since leaving they are still sending me annoying emails ."
Brian Muirhead 2025-12-15
Google 5.0★
"Our house caught fire 4 months ago, we lost everything. After 4 months in a hotel Rentolease relentlessly searched and notified us of avaliable properties. We eventually got agreement from our insurers and Rentolease were on it and secured the perfect property for my family. We are now all..."
John Pryce 2025-10-02
Google 4.0★
"Great experience and communication from the initial enquiry to us moving into our home. Any difficulties experienced were dealt with swiftly and with importance. A very different journey to other rental companies. Would highly recommend."
Laura Martin 2025-08-04
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Rentolease's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Rentolease, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Rentolease manages approximately 476 properties across 1 area of Scotland.

Ayrshire 476 properties
Compare factors in Ayrshire →
Based on 476 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

View cases →
Since 2021
2
Cases
100%
Upheld
(avg: 69%)
42.0
Rate/10k
(avg: 4.7)
1
PFEOs
Enforcement
£400
Paid
Compensation
Communication
Top Issue
2 cases
All Complaint Types
Communication (2) Other (2) Financial (1) Maintenance (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/24/2025 2025-03-19
PFEO Complied
The tribunal found that Rentolease Estate Management had breached the Code of Conduct and ordered them to pay £150 to the homeowner. The factor complied with the order.
"The tribunal determined that the Respondent had not complied with Overarching Standard of Practice 11 and paragraph 2.7 of the Code."
Communication Financial Other
£150 compensation ⚠ PFEO issued
View on HPC →
PFEO Proposed
The tribunal found the factor had not breached the Code of Conduct but did not fulfill their duties regarding obtaining a quote for lowering a kerb. The tribunal proposed a Property Factor Enforcement Order for compensation.
"The Tribunal determined, therefore, that it proposed to make a PFEO as set out in the accompanying Notice under Section 19(2)(a) of the Act.The Tribunal considered that an award of compensation to the homeowner of the sum of £250 would be appropriate in all the circumstances."
Communication Maintenance Other
£250 compensation
View on HPC →

Thinking of switching from Rentolease Property Management Ltd? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Rentolease Property Management Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2016-03-24
Company No. SC530685
Accounts Up to date
Directors 1
Avg. Tenure 9.8 yrs

FAQ

Has Rentolease had any tribunal cases?
Yes, Rentolease has had 2 tribunal cases since 2021, with 100% of complaints upheld.
How do I make a complaint about Rentolease?
First, raise your complaint directly with Rentolease using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Rentolease?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.