Privacy Policy
Last updated: January 2026
This policy explains how Compare Factors Scotland collects, uses, and protects your personal information.
Who we are
Compare Factors Scotland operates the website comparefactors.co.uk. We provide independent comparison information about property factors operating in Scotland. When we refer to "we", "us", or "our" in this policy, we mean Compare Factors Scotland.
Information we collect
We collect information in a few different ways depending on how you interact with our website:
Information you provide directly: When you request quotes, contact us, or submit feedback, you may provide your name, email address, phone number, postcode, and details about your property or requirements.
Information collected automatically: When you visit our website, we automatically collect certain technical information including your IP address, browser type, device information, pages visited, and how you found our site. We use cookies and similar technologies to collect this data.
Information from third parties: If you request quotes through our service, we may receive confirmation from property factors about whether they've contacted you.
How we use your information
| Purpose | Legal basis |
|---|---|
| To connect you with property factors when you request quotes | Contract / Consent |
| To respond to your enquiries and provide customer support | Contract / Legitimate interest |
| To improve our website and services | Legitimate interest |
| To send you updates about our service (if you've opted in) | Consent |
| To comply with legal obligations | Legal obligation |
Quote requests and data sharing
When you request quotes through our service, we share your contact details and property information with property factors who operate in your area. These factors will contact you directly to provide quotes. By submitting a quote request, you consent to us sharing your information with up to five property factors.
We only work with property factors registered on the Scottish Property Factor Register. However, once we've shared your details, those factors become responsible for how they handle your information under their own privacy policies.
Cookies
We use cookies to understand how visitors use our website and to improve your experience. These include essential cookies required for the site to function, analytics cookies to understand traffic patterns, and preference cookies to remember your choices.
You can control cookies through your browser settings. Blocking certain cookies may affect your experience on our website.
Data retention
We keep your personal information only as long as necessary for the purposes described in this policy. Quote request data is retained for up to 24 months after your last interaction with us. Analytics data is retained in anonymised form.
Your rights
Under UK data protection law, you have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information (in certain circumstances), object to processing of your information, request restriction of processing, and data portability.
To exercise any of these rights, please contact us. We aim to respond to all requests within one month.
Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this privacy policy from time to time. We'll post any changes on this page and update the "last updated" date. For significant changes, we may also notify you by email if we have your contact details.
Contact us
If you have questions about this privacy policy or how we handle your personal information, please get in touch.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you're concerned about how we're handling your data. Visit ico.org.uk for more information.