Ratings & Reviews
Recent Reviews
Google
"We viewed our dream property in July 2025 which was for sale through West Homes, Killearn. After viewing, Roscoe contacted us promptly to find out our opinion of it. We expressed our adoration for the property and from that moment, Roscoe worked his magic made our offer happen! After having our..."
Google
"West were excellent when we sold our house earlier this year. They gave us good advice on the local market and kept us sane when there was a delay further down the chain. West were very proactive in investigating & updating us when the various legal teams failed to do so. I would definitely..."
Google
"We were very happy with the service we had from West Homes. They were always eager to answer questions, and had a cheerful manner whenever we spoke to them. It is good to have a local team who know the area well and can present the property to its best advantage."
Written Statement of Services
- Emergency Response
- within 6 hours of notification
- Urgent Response
- within 14 calendar days of notification
- Routine Response
- within 14 calendar days of notification
- Enquiry Response
- within 10 working days
- Complaint Response
- as detailed in Schedule 6
- Billing Frequency
- quarterly or annually
- Notice Period
- three months
- Delegated Authority
- the amount stated in your Title Deeds
Code of Conduct 2021
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No tribunal cases since 2021.
Company Info
Companies House →
Status
Active
Incorporated
2022-04-13
Company No.
SC729584
Accounts
Up to date
Directors
1
Avg. Tenure
3.7 yrs
FAQ
Has West Homes had any tribunal cases?
No, West Homes has had no tribunal cases since 2021 according to our records.
How do I make a complaint about West Homes?
First, raise your complaint directly with West Homes using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.