Ratings & Reviews
Recent Reviews
Google
"Lomond Letting and Craig have been excellent right from the onset keeping me up-to-date with the progress on my letting application. Everything has run smoothly from the contract, moving, deposit and rental payment and attending to minor issues. Great service all round and would recommend them..."
Google
"I’ve had such a positive experience with Lomond letting From the very beginning, the team was friendly, professional, and incredibly helpful. They guided me through every step of the letting process, answered all my questions promptly, and made everything so easy and stress-free.to anyone..."
Google
"Was in the need of a place to rent and on a time limit. Craig and the team were extremely kind, helpful and attentive. They went above and beyond to help me. If I ever need to move again in future they'll be my go-to."
Written Statement of Services
We don't have John Mullan's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:
- Management fees — the annual or monthly charge and what it includes
- Services provided — common area maintenance, insurance, building repairs
- Emergency and complaints procedures — response times and how to escalate
- Financial arrangements — how funds are held, invoicing, and reserve funds
- Termination terms — notice periods and the process for changing factors
If you're a homeowner managed by John Mullan, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.
Considering this factor?
Get quotes from this and other top-rated factors in your area to compare fees and services.
Get free quotes →Tribunal Record
No tribunal cases since 2021.
FAQ
Has John Mullan had any tribunal cases?
No, John Mullan has had no tribunal cases since 2021 according to our records.
How do I make a complaint about John Mullan?
First, raise your complaint directly with John Mullan using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.