Ratings & Reviews

3.2★ weighted average calculated from 151 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"Credit to Louise Wilson and Karen Shaw who are always kind and helpful. Unhappy with how I was treated by a member of staff which resulted in unnecessary stress for me. I will make a formal complaint against this person as they should not be talking to people in this manner or taking actions..."
Ivanna Fernandez 2025-12-17
Google 1.0★
"The worst company in all of Scotland is NG Home. I'm not talking without reason, I'm talking with evidence. I rented a house from NG Home. It had a thousand problems and it wasn't responsive to the problems in the house and didn't even check what the problems were. It even had a gas leak. It..."
Yadgar Watani 2025-11-19
Google 1.0★
"They keep their mutual exchange list (an Excel spreadsheet) online. I contacted them and expressed an interest in two properties. And then.... nothing. They never replied to tell me anything. A year on and they randomly email, asking me if I want to stay on the list? Why did no-one ever reply..."
P 2025-10-10
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have NT1112 Home Owners Organisation's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by NT1112 Home Owners Organisation, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

FAQ

Has NT1112 Home Owners Organisation had any tribunal cases?
No, NT1112 Home Owners Organisation has had no tribunal cases since 2021 according to our records.
How do I make a complaint about NT1112 Home Owners Organisation?
First, raise your complaint directly with NT1112 Home Owners Organisation using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.