Ratings & Reviews
Recent Reviews
Google
"Used to be with Ross and Liddell in our old property moved to new house where factors direct were factors and we can honestly say they have been brilliant one phone call and the problem is fix within a few days with top quality tradesmen, we do highly recommend Factors Direct they do what they say"
Google
"I am so happy our tenement switched to Factors Direct! They are a vast improvement on our previous factors. Their service is personal and they are quick to respond to requests and emails. I am delighted with the sub contractors they use for the garden and close and all the costs are reasonable too."
Google
"Our building moved to Factors Direct a little over a year ago. Storms and pre-existing issues have caused lots of roof problems, but they’ve been a constant help in sorting out repairs and getting agreement among owners for work to be done - all the stuff you don’t want to have to deal with..."
Written Statement of Services
We don't have xFactors's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:
- Management fees — the annual or monthly charge and what it includes
- Services provided — common area maintenance, insurance, building repairs
- Emergency and complaints procedures — response times and how to escalate
- Financial arrangements — how funds are held, invoicing, and reserve funds
- Termination terms — notice periods and the process for changing factors
If you're a homeowner managed by xFactors, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.
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Get free quotes →Tribunal Record
No tribunal cases since 2021.
Company Info
Companies House →
Status
Active
Incorporated
2025-06-16
Company No.
SC852430
Accounts
Up to date
Directors
2
Avg. Tenure
0.5 yrs
FAQ
Has xFactors had any tribunal cases?
No, xFactors has had no tribunal cases since 2021 according to our records.
How do I make a complaint about xFactors?
First, raise your complaint directly with xFactors using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.