Athene Associates Reviews & Complaints 2026

Athene Associates

Updated 23 October 2026

Commercial

Properties

0/0

Cases / upheld

At a glance

At a Glance

Athene Associates is a Scottish property factor managing approximately 9 properties. Portfolio is too small for a meaningful tribunal risk comparison.

Written Statement of Services

See how all 80 Scottish factors' service standards compare →

We don't have Athene Associates's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

Management fees — the annual or monthly charge and what it includes
Services provided — common area maintenance, insurance, building repairs
Emergency and complaints procedures — response times and how to escalate
Financial arrangements — how funds are held, invoicing, and reserve funds
Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Athene Associates, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with Athene Associates? Read our step-by-step guide to making a formal complaint about your property factor.

FAQ

Has Athene Associates had any tribunal cases?

No, Athene Associates has had no tribunal cases since 2021 according to our records.

How do I make a complaint about Athene Associates?

First, raise your complaint directly with Athene Associates using their formal complaints procedure (required by law to be in their Written Statement of Services). If the factor refuses or unreasonably delays after you notify them in writing (section 17 of the Property Factors (Scotland) Act 2011), you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.

How do I switch away from Athene Associates?

To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.