Ratings & Reviews
Recent Reviews
Google
"I rented my flat with MacFlats for11 years and have nothing but praise for the company's excellent, and above all, friendly, team. Throughout this period, they kept me well-informed of any arising issues and dealt with them both efficiently and economically. MacFlats provides a highly..."
Google
"Macflats is run by an extremely personable and friendly team, I first interacted with Allison during the conveyancing process of a property I was purchasing. The property was held under their long term care and it was evident they had carried out a great job throughout their management. I was..."
Google
"We have had a property with Mac Flats for the last 10 years. Over this period they have given excellent guidance and service. They have also kept us up to date with all legal requirements for landlords. I have no hesitation in recommending them to anyone with a property they need managing."
Written Statement of Services
We don't have FLATM8's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:
- Management fees — the annual or monthly charge and what it includes
- Services provided — common area maintenance, insurance, building repairs
- Emergency and complaints procedures — response times and how to escalate
- Financial arrangements — how funds are held, invoicing, and reserve funds
- Termination terms — notice periods and the process for changing factors
If you're a homeowner managed by FLATM8, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.
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No tribunal cases since 2021.
Company Info
Companies House →
Status
Active
Incorporated
2023-08-12
Company No.
SC778879
Accounts
Up to date
Directors
1
Avg. Tenure
2.4 yrs
FAQ
Has FLATM8 had any tribunal cases?
No, FLATM8 has had no tribunal cases since 2021 according to our records.
How do I make a complaint about FLATM8?
First, raise your complaint directly with FLATM8 using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.