Written Statement of Services

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Emergency Response
as soon as practicably possible
Enquiry Response
within 1 working day
Complaint Response
5 working days
Billing Frequency
in accordance with the terms of the Deed of Conditions or DMS
Notice Period
4 weeks
Delegated Authority
£750 including VAT
Online Portal Code of Conduct August 2021
The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

FAQ

Has Ross Clarihew had any tribunal cases?
No, Ross Clarihew has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Ross Clarihew?
First, raise your complaint directly with Ross Clarihew using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.