Ratings & Reviews
Recent Reviews
Google
"We were a tenant with this organisation for 3 years - I’ve always had private landlords and had heard of the issues that people have with lettings agents, I thought surely it can’t be that bad?
I was wrong.
Every single issue we had whilst living at our flat was always left a ridiculously long..."
Google
"West End Letting and Sales have been an excellent estate agent. They are professional in their interactions and prompt in their communication.
They have made my tenancy comfortable and have liaised with the Landlord with all my queries.
Their online payment system works very well and have an..."
Google
"Services from Clyde were very reliable. The support from the entire team, especially from Rachel and Jack, was really helpful to make the process of selling a property smoothly."
Written Statement of Services
We don't have West End Concept's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:
- Management fees — the annual or monthly charge and what it includes
- Services provided — common area maintenance, insurance, building repairs
- Emergency and complaints procedures — response times and how to escalate
- Financial arrangements — how funds are held, invoicing, and reserve funds
- Termination terms — notice periods and the process for changing factors
If you're a homeowner managed by West End Concept, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.
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No tribunal cases since 2021.
Company Info
Companies House →
Status
Active
Incorporated
2017-10-03
Company No.
SC577875
Accounts
Up to date
Directors
1
Avg. Tenure
8.3 yrs
FAQ
Has West End Concept had any tribunal cases?
No, West End Concept has had no tribunal cases since 2021 according to our records.
How do I make a complaint about West End Concept?
First, raise your complaint directly with West End Concept using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.