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19
Total Cases
8
PFEOs Issued
£950
Compensation
FTS/HPC/PF/24/4033
19 Nov 2025
PFEO PFEO Issued - Non-Compliant

The homeowner complained about the property factor's poor communication and refusal to correct a flat numbering error. The tribunal found the factor had failed to communicate effectively but did not issue an enforcement order because the numbering issue was resolved.

"The Tribunal considered the Property Factor’s communications with the Homeowner throughout the matter as a whole. The Tribunal was satisfied that the Property Factor had failed in their communications over an extended period of time to properly explain the position to the Homeowner."
FTS/HPC/PF/24/2710
15 Jul 2025
PFEO Complied

The homeowner complained about an issue, and the tribunal found the factor had to pay £100 for the inconvenience. The factor complied with the order.

"The Factor must pay the homeowner £100 for the inconvenience she had suffered from their own funds."
FTS/HPC/PF/22/4175
22 May 2023
Decision Issued

The homeowner's application was rejected because she failed to provide the required written statement of services, despite multiple requests from the tribunal.

"The homeowner stated that she had attached a copy of the WSS. As it was not enclosed with the application, she was directed to provide a copy of it and advised that she could contact the Property Factor to request a copy, if she did not already have it. The only response received was an email indicating that she was not prepared to provide any further information."
FTS/HPC/PF/23/0097
22 May 2023
Decision Issued

The homeowner's application was rejected because she failed to provide the required written statement of services, despite multiple requests from the tribunal.

"The Homeowner has failed to provide the WSS, which is required in terms of Rule 43 of the Rules."
FTS/HPC/PF/22/4270
03 May 2023
Decision Issued

The homeowner's complaint about the property factor's failure to respond to correspondence and misleading information was dismissed. The tribunal found that the issues had been previously addressed or were outside the scope of the relevant code.

FTS/HPC/PF/23/0064
03 May 2023
Decision Issued

The homeowner complained that the property factor failed to comply with the 2021 Code of Conduct. The tribunal found that the homeowner had not properly notified the factor of the specific complaints under the correct code, and dismissed the application.

"The Homeowner did not notify the Property Factor that she considered that they had failed to comply with OSP 2, 4 and 11 or section 1 of the Code. She did not notify them that they had failed to carry out their property factor duties."
FTS/HPC/PF/22/4174
28 Apr 2023
Rejected

The homeowner's application was rejected because they failed to provide necessary information and documentation as required by the rules and the 2011 Act. The tribunal had requested this information but received no response.

FTS/HPC/PF/21/2823 & FTS/HPC/PF/21/2535
29 Sep 2022
Decision Issued

The homeowner complained that the property factor was not providing an adapted handset for her hearing impairment. The tribunal found that the factor was not responsible for the handset inside the homeowner's flat and dismissed the complaint.

"The Tribunal is satisfied that the installation of an additional, adapted handset in the Homeowner’s property is not the responsibility of the Property Factor."
FTS/HPC/PF/21/1833
23 Nov 2021
PFEO PFEO Proposed

The homeowner complained that the property factor failed to carry out their duties regarding roof repairs, causing distress and inconvenience. The tribunal agreed, finding the factor delayed repairs and failed to provide the homeowner with important information. The tribunal issued a Property Factor Enforcement Order.

"Furthermore, the letter and ballot was not provided to the Homeowner at her correspondence address, depriving her of the opportunity to respond to the ballot."
FTS/HPC/PF/21/1295
22 Nov 2021
PFEO Complied

The homeowner complained about the property factor's failures. The tribunal found the factor failed to comply with the Code and ordered them to pay £500, issue an apology, and provide details of future consultation procedures.

"The Tribunal order the Property Factor to issue a letter of apology to the Homeowner for their failure to comply with Sections 2.4 and 2.5 of the Code."
FTS/HPC/PF/21/1547
19 Oct 2021
Decision Issued

The homeowner complained the factor failed to properly manage asbestos and carry out cyclical maintenance. The tribunal found the factor had not breached their duties regarding communication, repairs, or asbestos management, and the complaints were dismissed.

"The Tribunal determined that the Factor was not under a duty to repair in terms of the Tenement (Scotland) Act as the title deeds of the Property include provision for common repairs at clause 10 of Burden writ 4 being the Disposition by Inverclyde District Council registered 5th December 1991."
FTS/HPC/PF/21/0327
27 Aug 2021
Decision Issued

The homeowner complained about the property factor's handling of a condensation issue and lack of a completion certificate. The tribunal found the factor had not breached the code of conduct and dismissed the complaint.

"The Tribunal was of the view that to make such a causal link was speculative at best, given the fact that investigations in October 2010 and in June 2021 had given no indication that the problem was related to the cladding works."
FTS/HPC/PF/21/0795
01 Jul 2021
PFEO Decision Issued

The homeowner complained that the property factor failed to consult them before replacing the roof. The tribunal found the factor did not have a consultation procedure, violating the Code of Conduct, and issued a Property Factor Enforcement Order to amend their written statement.

"The Tribunal determined that, although it would not have been necessary to have sought such approval in the present case, the property factors had nevertheless failed to comply with the duties imposed on them by Section 2.4 of the Code of Conduct."
FTS/HPC/PF/19/3715
03 Sep 2020
PFEO Complied

The homeowner complained, and the tribunal found the factor had complied with a previous order to pay compensation. The tribunal certified the factor's compliance.

FTS/HPC/PF/17/0281
01 Jun 2018
PFEO PFEO Issued - Non-Compliant

The homeowner complained about the factor's failure to respond to inquiries and provide a detailed financial breakdown. The tribunal found the factor in breach and ordered them to apologize, provide a financial breakdown, and pay the homeowner £100.

"The factor failed to respond timeously to enquires and complaints, and their failure to provide a detailed financial breakdown of charges made."
FTS/HPC/PF/17/0142
09 Aug 2017
PFEO PFEO Proposed

The homeowner complained about the factor's failure to provide adequate protection from vehicles and provide correct invoices. The tribunal found in favor of the homeowner and issued a Property Factor Enforcement Order (PFEO).

"The Factor shall move planters to provide adequate protection from the passage of vehicles."
HOHP/PF/13/0234
21 Feb 2014
Decision Issued

The homeowner complained that the factor failed to carry out repairs and maintenance. The tribunal found that the factor had complied with its duties and the Code of Conduct, but noted the scheme of costs sent to the homeowner was inaccurate.

"The Committee regretted the terms of the Scheme of Costs which had been sent out to the homeowner."
FTS/HPC/PF/19/2316
Unknown
Rejected

The homeowner's application was rejected because they failed to provide requested information despite multiple reminders. The tribunal dismissed the application.

"The Applicant has not provided the information requested and has had ample opportunity to do so."
FTS/HPC/PF/20/2314
Unknown
Rejected

The homeowner's application was rejected because they failed to provide requested information. The tribunal found the application could not proceed due to lack of information.