Written Statement of Services
- Emergency Response
- Emergency repairs should be reported by telephone to our Customer Service Centre.
- Routine Response
- we aim to instruct routine repairs on the first working day following receipt of notification.
- Enquiry Response
- within 5 working days
- Complaint Response
- Stage 1 – Complaints should be directed to River Clyde Homes Dispute Resolution team Our Dispute Resolution team will register the complaint, appoint a unique reference number to it and provide a response within 5 working days. This will then be allocated to the member of staff who is responsible for managing the scheme in which you own your property. They will endeavour to respond at the earliest opportunity and should they require additional time to investigate matters, they will write to advise you this. Stage 2 – Escalated to management - If you are not satisfied with the response received at stage 1, the complaint will be referred to management, a full investigation will be carried out and a response provided within 20 working days. If a response cannot be fully provided in that timeframe, the manager involved will write to advise what timeframe is achievable.
- Billing Frequency
- advance annual charges, or quarterly in arrears
- Notice Period
- 3 months
- Delegated Authority
- £5,000 inc VAT
Code of Conduct Property Factors Code of Conduct
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No tribunal cases since 2021.
Company Info
Companies House →
Status
Active
Incorporated
1987-01-29
Company No.
SC102944
Accounts
Up to date
Directors
2
Avg. Tenure
—
FAQ
Has Clyde Property had any tribunal cases?
No, Clyde Property has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Clyde Property?
First, raise your complaint directly with Clyde Property using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.