Cases by Year
2014: 1
2017: 1 (1 PFEO)
2018: 1 (1 PFEO)
2020: 1 (1 PFEO)
2021: 5 (3 PFEOs)
2022: 1
2023: 5
2025: 2 (2 PFEOs)
'14
'18
'21
'23
'25
Complaint Categories
Communication 9
Repairs 5
Financial 4
Complaints Handling 3
Insurance 2
Written Statement 2
Debt Recovery 1
PF Duties 7
The homeowner complained about the property factor's poor communication and refusal to correct a flat numbering error. The tribunal found the factor had failed to communicate effectively but did not issue an enforcement order because the numbering issue was resolved.
"The Tribunal considered the Property Factor’s communications with the Homeowner throughout the matter as a whole. The Tribunal was satisfied that the Property Factor had failed in their communications over an extended period of time to properly explain the position to the Homeowner."
The homeowner complained about an issue, and the tribunal found the factor had to pay £100 for the inconvenience. The factor complied with the order.
"The Factor must pay the homeowner £100 for the inconvenience she had suffered from their own funds."
The homeowner's application was rejected because she failed to provide the required written statement of services, despite multiple requests from the tribunal.
"The homeowner stated that she had attached a copy of the WSS. As it was not enclosed with the application, she was directed to provide a copy of it and advised that she could contact the Property Factor to request a copy, if she did not already have it. The only response received was an email indicating that she was not prepared to provide any further information."
The homeowner's application was rejected because she failed to provide the required written statement of services, despite multiple requests from the tribunal.
"The Homeowner has failed to provide the WSS, which is required in terms of Rule 43 of the Rules."
The homeowner's complaint about the property factor's failure to respond to correspondence and misleading information was dismissed. The tribunal found that the issues had been previously addressed or were outside the scope of the relevant code.
View all 19 tribunal cases →
Registered Name
BESPOKE PROPERTY MANAGEMENT LTD
Registered Office
Kincraigie, Over Ross Street, Ross-On-Wye, HR9 7AU
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About this profile
Tribunal data: Sourced from Housing and Property Chamber published decisions. Risk tier calculated as cases per 10,000 properties managed. "RED" = 100+ cases per 10k or multiple enforcement orders.
Reviews: Trustpilot and Google review data aggregated from public sources via APIs.
Company data: Companies House API. Factor register data from gov.scot. TPI membership verified via tpi.org.uk.
Data last updated: January 2026.