Ratings & Reviews

4.6★ weighted average calculated from 426 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"I rarely leave reviews, but I wanted to share a very positive experience with Nicola at Northwood. I’m preparing a new property for the rental market, and Nicola has handled the entire process with exceptional professionalism. From organising all the required paperwork and ensuring full..."
Miguel Faria 2025-12-11
Google 5.0★
"Lena at Northwood has been amazing in helping us secure our rental property in Edinburgh. All of the communication and queries have been answered almost instantly, we were in our property 7 days after the first viewing, and we felt super supported throughout the whole process. I had never heard..."
James Birch 2025-12-08
Google 5.0★
"My experience with Northwood has been wonderful. As I'm moving abroad, I decided to rent out my flat in Edinburgh with the support of an estate agency for management. Nicola is fantastic and offered helpful advice throughout the process of setting up my flat for rental, and Meriel has been..."
Emma Hughes 2025-11-24
Google Reviews
4.6★ (426)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Northwood Edinburgh's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Northwood Edinburgh, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with Northwood Edinburgh Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2003-03-18
Company No. 04701480
Accounts Up to date
Directors 3
Avg. Tenure 5.3 yrs
Outstanding charges

FAQ

Has Northwood Edinburgh had any tribunal cases?
No, Northwood Edinburgh has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Northwood Edinburgh?
First, raise your complaint directly with Northwood Edinburgh using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Northwood Edinburgh?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.