Ratings & Reviews

5.0★ weighted average calculated from 3 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"Really good estate agents, straightforward, pragmatic, realistic and clear simple and timely communication. Can't recommend enough 🙏"
Paul Mills 2025-12-23
Google 5.0★
"I have no reason to visit the office as I don't own rural property or Wellington boots. While I do own a gun and a dog, that gun is certainly not a side by side and would be used to defend pheasants from massacre (if its ballistic output were not Nerf foam Darts). I digress though. Office seems..."
Ivan Aynav 2024-03-10
Google 5.0★
"Very helpful and professional"
Lynda McKinlay 2023-04-22
Google Reviews
5.0★ (3)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have The Estates Office's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by The Estates Office, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with The Estates Office Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2018-06-08
Company No. SC599405
Accounts Up to date
Directors 1
Avg. Tenure 7.3 yrs

FAQ

Has The Estates Office had any tribunal cases?
No, The Estates Office has had no tribunal cases since 2021 according to our records.
How do I make a complaint about The Estates Office?
First, raise your complaint directly with The Estates Office using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from The Estates Office?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.