Written Statement of Services
We don't have LYALL BUILDING SOLUTIONS LTD's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:
- Management fees — the annual or monthly charge and what it includes
- Services provided — common area maintenance, insurance, building repairs
- Emergency and complaints procedures — response times and how to escalate
- Financial arrangements — how funds are held, invoicing, and reserve funds
- Termination terms — notice periods and the process for changing factors
If you're a homeowner managed by LYALL BUILDING SOLUTIONS LTD, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.
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Get free quotes →Tribunal Record
Since 2021
1
Cases
100%
Upheld
(avg: 69%)
5.0
Rate/10k
(avg: 4.7)
1
PFEOs
Enforcement
£2,100
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1)
Maintenance (1)
Other (1)
Recent Decisions
PFEO Complied
The tribunal found the factor in breach and issued a PFEO ordering the factor to pay compensation for distress to the homeowners, which the factor subsequently complied with.
"The Tribunal order the Respondent to pay to the First Applicant the sum of £850 for her time, inconvenience, worry and distress, within 28 days of intimation of the PFEO."
Communication
Maintenance
Other
View on HPC →
Company Info
Companies House →
Status
Active
Incorporated
2014-11-10
Company No.
SC490852
Accounts
Up to date
Directors
2
Avg. Tenure
8.6 yrs
FAQ
Has LYALL BUILDING SOLUTIONS LTD had any tribunal cases?
Yes, LYALL BUILDING SOLUTIONS LTD has had 1 tribunal case since 2021, with 100% of complaints upheld.
How do I make a complaint about LYALL BUILDING SOLUTIONS LTD?
First, raise your complaint directly with LYALL BUILDING SOLUTIONS LTD using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.