Written Statement of Services

We don't have PLS Rural's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by PLS Rural, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

PLS Rural manages approximately 38 properties across 1 area of Scotland.

Perth & Kinross 38 properties
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Based on 38 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

View cases →
Since 2021
1
Cases
100%
Upheld
(avg: 69%)
263.2
Rate/10k
(avg: 4.7)
0
PFEOs
Enforcement
£0
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1) Complaints Handling (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/21/1957 2021-11-05
Breach - No Order
The Tribunal found the property factor breached sections 1.1 and 7.1 of the code of conduct, but no further action was required as the issues were considered to be resolved.
"A Property Factor Enforcement Order is not necessary and would serve no meaningful purpose."
Communication Complaints Handling
View on HPC →

Thinking of switching from PLS Rural Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with PLS Rural Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2017-05-03
Company No. SC564819
Accounts Up to date
Directors 1
Avg. Tenure 8.7 yrs

FAQ

Has PLS Rural had any tribunal cases?
Yes, PLS Rural has had 1 tribunal case since 2021, with 100% of complaints upheld.
How do I make a complaint about PLS Rural?
First, raise your complaint directly with PLS Rural using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from PLS Rural?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.