Written Statement of Services

We don't have Melville Property's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Melville Property, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

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Tribunal Record

View cases →
Since 2021
8
Cases
100%
Upheld
(avg: 69%)
35.0
Rate/10k
(avg: 4.7)
7
PFEOs
Enforcement
£6,000
Paid
Compensation
Communication
Top Issue
7 cases
All Complaint Types
Communication (7) Financial (7) Maintenance (7) Other (7)

Complaint Pattern Analysis

Of 8 tribunal cases since 2021, 7 involved communication complaints and 7 involved financial issues. Of cases involving communication complaints, 100% resulted in a finding against the factor. Individual cases often involve multiple complaint types.

The tribunal has awarded compensation totalling £6,000 across these cases.

All complaint themes raised: Communication (7), Financial (7), Maintenance (7), Other (7).

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/21/2377 2022-06-29
PFEO Breached
The tribunal found that the property factor had failed to comply with the previously issued Property Factor Enforcement Order.
"The Tribunal determined that the Property Factor has failed to comply with the Property Factor Enforcement Order (“PFEO”) dated 23 August 2022."
Communication Financial Maintenance Other
£1,000 compensation ⚠ PFEO issued
View on HPC →
FTS/HPC/PF/21/2385 2022-06-29
PFEO Breached
The tribunal found that Melville Property Ltd had breached the PFEO dated August 23, 2022. The PFEO was issued due to previous breaches of the Code of Conduct.
"The Tribunal determined that the Property Factor has failed to comply with the Property Factor Enforcement Order (“PFEO”) dated 23 August 2022."
Communication Financial Maintenance Other
£1,000 compensation ⚠ PFEO issued
View on HPC →
FTS/HPC/PF/21/2388 2022-06-29
PFEO Breached
The Tribunal found the property factor in breach of the Code of Conduct. A PFEO was issued, which the factor failed to comply with.
"The Tribunal determined that the Property Factor has failed to comply with the Property Factor Enforcement Order (“PFEO”) dated 23 August 2022."
Communication Financial Maintenance Other
£1,000 compensation ⚠ PFEO issued
View on HPC →

Company Info

Companies House →
Status Active
Incorporated 2012-02-09
Company No. SC416596
Accounts Up to date
Directors 2
Avg. Tenure 1.9 yrs

FAQ

Has Melville Property had any tribunal cases?
Yes, Melville Property has had 8 tribunal cases since 2021, with 100% of complaints upheld.
How do I make a complaint about Melville Property?
First, raise your complaint directly with Melville Property using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.