The homeowner's application was rejected because they failed to provide necessary information and documentation, as requested by the tribunal, regarding their complaint against the property factor.
FTS/HPC/PF/21/0689
2021-10-20T12:00:00Z
Decision Issued
The homeowner alleged the factor failed to comply with the Code of Conduct, including providing a written statement of services and handling complaints. The tribunal found the factor had failed to comply with providing the written statement, but dismissed the rest of the homeowner's complaints.
"The Tribunal found that much of the evidence was the Homeowner’s opinion and was not fact, that it was of little relevance to the specific heads of complaint and that, as the Homeowner changed his evidence at times, he was not wholly reliable."
Tribunal data: Sourced from Housing and Property Chamber published decisions. Risk tier calculated as cases per 10,000 properties managed. "RED" = 100+ cases per 10k or multiple enforcement orders.
Reviews: Trustpilot and Google review data aggregated from public sources via APIs.
Company data: Companies House API. Factor register data from gov.scot. TPI membership verified via tpi.org.uk.