Ratings & Reviews

4.1★ weighted average calculated from 18 Google + None Trustpilot reviews
Google Reviews
4.1★ (18)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Lancefield Quay Riverside's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Lancefield Quay Riverside, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Shopping around?

Tell us your postcode and we'll pass your enquiry to any factors on our partner panel who cover your area. Free and no obligation.

Request quotes →

Tribunal Record

View cases →
Since 2021
1
Cases
—
Upheld
—
Rate/10k
0
PFEOs
Enforcement
£0
Paid
Compensation
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/21/1569 2021-10-13
Rejected
The Tribunal rejected the homeowner's application because the homeowner did not provide requested information. No breaches were identified.
"The Tribunal rejects the application by the applicant dated 29 June 2021 being an application under section 17(1) of the Property Factors (Scotland) Act 2011."
View on HPC →

Company Info

Companies House →
Status Active
Incorporated 2016-10-14
Company No. SC547802
Accounts Overdue
Directors —
Avg. Tenure 6.4 yrs

FAQ

Has Lancefield Quay Riverside had any tribunal cases?
Yes, Lancefield Quay Riverside has had 1 tribunal case since 2021, with 0% of complaints upheld.
How do I make a complaint about Lancefield Quay Riverside?
First, raise your complaint directly with Lancefield Quay Riverside using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.