Aquila Management Services Limited has faced 1 tribunal case since 2021, with 1 upheld or partially upheld (100%). Most recent: 2024-03-28.

Tribunal Rating GREEN How is this calculated?
1 Cases
100% Upheld (avg: 69%)
5.0 Rate/10k (avg: 4.7)
0 PFEOs
£0 Compensation

Cases Over Time

2021
0
2022
0
2023
0
2024
1
2025
0
2026
0

Outcomes

1 PFEO Proposed 100%

Complaint Types

Based on 1 analysed case.

Communication
1
Disclosure
1
Financial
1
Maintenance
1
Insurance
1
Complaints Handling
1

Enforcement & Compensation

Enforcement Orders (PFEOs)

0 of 1 cases (0%)

Compensation Awarded

£0 total

All Cases

Date Reference Outcome PFEO Comp.
2024-03-28 FTS/HPC/PF/23/1370 PFEO Proposed Details

Data from Housing & Property Chamber. Cases initiated since 2021..

Case Details

Click "Details" in the table above to jump to a case.

FTS/HPC/PF/23/1370 2024-03-28
PFEO Proposed

The Tribunal found the factor in breach of several sections of the Code of Conduct and proposed to make a Property Factor Enforcement Order, but will provide a separate notice for the final PFEO.

Communication Disclosure Financial Maintenance Insurance Complaints Handling
"The Tribunal proposes to make a PFEO to order the Property Factor."

How We Calculate Ratings

Ratings are based on a factor's adjusted adverse case rate per 10,000 properties for cases initiated since 2021. Cases involving Property Factor Enforcement Orders (PFEOs) are weighted more heavily.

Rating Bands

CLEAN Zero adverse cases since 2021
GREEN Adjusted rate of 10 or fewer per 10,000 properties
ORANGE Rate between 11–30 per 10,000, OR 2+ PFEO breaches
RED Rate above 30 per 10,000 properties
LIMITED Fewer than 50 properties (insufficient data)

Special Rules

  • Factors with only 1–2 adverse cases (no PFEO breaches) are capped at GREEN
  • 2+ PFEO breaches = minimum ORANGE rating regardless of case rate

Read our full methodology →

Data Updates

  • Last updated: 2026-03-05
  • Next update:

We update quarterly. For the latest decisions, search the HPC directly →

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