Ratings & Reviews
Recent Reviews
Google
"Can't rate highly enough. Excellent service from everyone onboard. Massive thank you to Derek for his speedy response and sorting out the issue immediately. A fantastic guy who knows his stuff. Thanks again"
Google
"AQUILA MANAGEMENT SEVICES.
Donna and the team are fantastic,. they solved unsurmountable problems for me before we were able to sell my properyty. I can't quite put into words how they supported me through legal and personal difficulties before the sale of my property. Five sar company!!!!"
Google
"Aquila were our letting agency for two years and were always very quick, reachable and friendly to deal with. The agent who worked with us most - Donna - was always lovely and went above and beyond to help us every time."
Written Statement of Services
We don't have Aquila's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:
- Management fees — the annual or monthly charge and what it includes
- Services provided — common area maintenance, insurance, building repairs
- Emergency and complaints procedures — response times and how to escalate
- Financial arrangements — how funds are held, invoicing, and reserve funds
- Termination terms — notice periods and the process for changing factors
If you're a homeowner managed by Aquila, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.
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Get free quotes →Tribunal Record
Since 2021
1
Cases
100%
Upheld
(avg: 69%)
5.0
Rate/10k
(avg: 4.7)
0
PFEOs
Enforcement
£0
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1)
Disclosure (1)
Financial (1)
Maintenance (1)
Insurance (1)
Complaints Handling (1)
Recent Decisions
FTS/HPC/PF/23/1370
2024-03-28
PFEO Proposed
The Tribunal found the factor in breach of several sections of the Code of Conduct and proposed to make a Property Factor Enforcement Order, but will provide a separate notice for the final PFEO.
"The Tribunal proposes to make a PFEO to order the Property Factor."
Communication
Disclosure
Financial
Maintenance
Insurance
Complaints Handling
View on HPC →
Company Info
Companies House →
Status
Active
Incorporated
2016-12-29
Company No.
SC553466
Accounts
Up to date
Directors
1
Avg. Tenure
9.0 yrs
FAQ
Has Aquila had any tribunal cases?
Yes, Aquila has had 1 tribunal case since 2021, with 100% of complaints upheld.
How do I make a complaint about Aquila?
First, raise your complaint directly with Aquila using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.