Ratings & Reviews
Recent Reviews
Google
"The Southside team was truly professional in helping me secure a perfect flat. The application process was incredibly efficient, and I was always impressed by how promptly the staff responded to my queries. The thoughtful welcome bag on move-in day was also a lovely, unexpected touch!
Their..."
Google
"I've been a tenant in a Southside property for 4 months. Ione has taken care of my account and is absolutely the best! She responds quickly to any inquiry I have and has been so helpful. Would definitely recommend going with Southside. Their professionalism and quick response times make it such..."
Google
"I’ve had such a great experience with the Southside Property Management team! Moving to Edinburugh from England was a big step, but they made the whole process smooth and welcoming. A huge thank you to Morgan, Aaron, and the entire Southside team for their outstanding service and the lovely..."
Written Statement of Services
We don't have SouthSide Property Factors's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:
- Management fees — the annual or monthly charge and what it includes
- Services provided — common area maintenance, insurance, building repairs
- Emergency and complaints procedures — response times and how to escalate
- Financial arrangements — how funds are held, invoicing, and reserve funds
- Termination terms — notice periods and the process for changing factors
If you're a homeowner managed by SouthSide Property Factors, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.
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No tribunal cases since 2021.
Company Info
Companies House →
Status
Active
Incorporated
2008-12-31
Company No.
SC352964
Accounts
Up to date
Directors
1
Avg. Tenure
17.0 yrs
FAQ
Has SouthSide Property Factors had any tribunal cases?
No, SouthSide Property Factors has had no tribunal cases since 2021 according to our records.
How do I make a complaint about SouthSide Property Factors?
First, raise your complaint directly with SouthSide Property Factors using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.