Written Statement of Services
We don't have Smart & Co (Scotland)'s Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:
- Management fees — the annual or monthly charge and what it includes
- Services provided — common area maintenance, insurance, building repairs
- Emergency and complaints procedures — response times and how to escalate
- Financial arrangements — how funds are held, invoicing, and reserve funds
- Termination terms — notice periods and the process for changing factors
If you're a homeowner managed by Smart & Co (Scotland), you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.
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No tribunal cases since 2021.
Company Info
Companies House →
Status
Active
Incorporated
2004-03-19
Company No.
SC265188
Accounts
Up to date
Directors
2
Avg. Tenure
15.0 yrs
FAQ
Has Smart & Co (Scotland) had any tribunal cases?
No, Smart & Co (Scotland) has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Smart & Co (Scotland)?
First, raise your complaint directly with Smart & Co (Scotland) using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.