Ratings & Reviews

3.2★ weighted average calculated from 145 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"Had nothing but great experiences over the 8 properties that we've sold through Mike Smith Properties. Due to Christine's extensive knowledge of the local housing market, the advice we received was spot-on. The marketing of the flats was very professional, with the prices achieved more than..."
Martin Kilmurray 2025-12-09
Google 1.0★
"This is the worst property management company it has been my misfortune to deal with. They don't answer emails if you complain they just blank you. They changed £1200 to repair a fence. The fence was 25 years old 8 post were put in and the 25year fence was nailed to the posts. Total rip off if..."
Brian Brogan 2025-12-02
Google 1.0★
"Totally Unprofessional, the managers tell you anything to placate you especially older owners/tenants our development under their stewardship has deteriorated dramatically, They recently recommended we should change our gardeners and although they were more expensive the service is now a joke!..."
John Whitelaw 2025-10-24
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Robert Smith's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Robert Smith, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Robert Smith manages approximately 22 properties across 1 area of Scotland.

Glasgow 22 properties
Compare factors in Glasgow →
Based on 22 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with Robert Smith? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2015-03-04
Company No. 09469480
Accounts Up to date
Directors 1
Avg. Tenure 10.9 yrs

FAQ

Has Robert Smith had any tribunal cases?
No, Robert Smith has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Robert Smith?
First, raise your complaint directly with Robert Smith using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Robert Smith?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.