Ratings & Reviews

4.2★ weighted average calculated from 15 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"Jackie and the team. Gave us great advice befour and throughout the sale of our house. With that advice we secured a sale on the first viewing at the price we wanted. Cant fault bastion at all , highly recommend if you looking to sell your house these are the people you want representing you...."
Bob Scott 2023-12-31
Google 5.0★
"Bastion provided a more than excellent service. As a team (Jackie, Linda and Jane) where the only letting agency ( and I’ve been in contact with most in Stirling!) who actually listened, didn’t give any false hopes and communicated on a regular basis. Their personal, empathetic approach is a..."
Amanda George 2022-09-21
Google 1.0★
"Sadly, we entered into a lease for my 18yo daughter - she’s 1 of 4 renting a newly refurbished flat. Except it’s not rentable! My daughter has lectures from Monday and is currently homeless. Bastión say there’s been an issue getting council approval yet the lease had an entry date of 24/8/22...."
Cormac Convery 2022-09-08
Google Reviews
4.2★ (15)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Bastion's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Bastion, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Bastion manages approximately 16 properties across 1 area of Scotland.

Stirling 16 properties
Compare factors in Stirling →
Based on 16 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with Bastion Property Management Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2010-08-06
Company No. SC383248
Accounts Up to date
Directors 2
Avg. Tenure 15.4 yrs

FAQ

Has Bastion had any tribunal cases?
No, Bastion has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Bastion?
First, raise your complaint directly with Bastion using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Bastion?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.