Written Statement of Services
We don't have J Reavley Factoring's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:
- Management fees — the annual or monthly charge and what it includes
- Services provided — common area maintenance, insurance, building repairs
- Emergency and complaints procedures — response times and how to escalate
- Financial arrangements — how funds are held, invoicing, and reserve funds
- Termination terms — notice periods and the process for changing factors
If you're a homeowner managed by J Reavley Factoring, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.
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Request quotes →Tribunal Record
Since 2021
1
Cases
100%
Upheld
(avg: 52%)
5.0
Rate/10k
(avg: 8.0)
1
PFEOs
Enforcement
£1,000
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1)
Financial (1)
Maintenance (1)
Recent Decisions
FTS/HPC/LM/21/0906
2022-03-17
PFEO Complied
The tribunal found the factor breached the Code of Conduct and issued a PFEO. The factor complied with the PFEO, including providing an accounting, providing documents, and paying compensation.
"The Tribunal accepted the evidence provided by the applicant. There was a lack of written response and in particular to his complaint of 3 March 2021. This was not responded to by the respondent in terms of their written statement. There was a failure to engage."
Communication
Financial
Maintenance
View on HPC →
Company Info
Companies House →
Status
Dissolved
Incorporated
2017-11-20
Company No.
SC386737
Accounts
Up to date
Directors
2
Avg. Tenure
12.2 yrs
Insolvency history
FAQ
Has J Reavley Factoring had any tribunal cases?
Yes, J Reavley Factoring has had 1 tribunal case since 2021, with 100% of complaints upheld.
How do I make a complaint about J Reavley Factoring?
First, raise your complaint directly with J Reavley Factoring using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.