Ratings & Reviews

3.7★ weighted average calculated from 75 Google + 0 Trustpilot reviews

Recent Reviews

Google 4.0★
"I cant fault Milnbank Housing. Polite friendly and efficient people. Always had repairs done quickly. I find them very caring especially during Covid. We have always had any concerns dealt with. Well done for keeping the rents affordable in comparison with other housing associations. We live..."
Barbara Docherty 2025-10-22
Google 5.0★
"Milnbank staff were amazing when my close was not washed properly they sent them back the next day to clean it properly."
Jim McCartney 2025-03-18
Google 5.0★
"I m hoping to move into one beside my sister"
Margaretboot Wilson 2024-08-02
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Milnbank's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Milnbank, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Milnbank manages approximately 2,961 properties across 1 area of Scotland.

Glasgow 2,961 properties · 10% market share
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Based on 2,961 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with Milnbank Property Services Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2008-01-14
Company No. SC336169
Accounts Up to date
Directors 5
Avg. Tenure 12.3 yrs

FAQ

Has Milnbank had any tribunal cases?
No, Milnbank has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Milnbank?
First, raise your complaint directly with Milnbank using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Milnbank?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.