Lomond Property Factors Ltd

The homeowner complained that the factor failed to repair a slipped roof tile in a timely manner. The tribunal agreed, finding the factor in breach of their duties for not completing the repair within a reasonable timeframe, but did not issue a formal order.

The homeowners complained that the property factor confused roles, failed to provide information, and did not ensure proper contracts were in place for a refurbishment project. The tribunal found the factor had misled the homeowners and failed to respond to inquiries, ordering compensation.

The homeowner complained about the property factor's statement of service and late payment fees. The tribunal found the factor's amended statement met the requirements and that late fees were properly applied, dismissing the complaint.

The homeowner complained about the factor's failure to include response times in their Written Statement of Services. The tribunal found the factor had not complied with the original order but later complied and issued a Certificate of Compliance.

The homeowner was awarded £500 in compensation because the property factor failed to meet their obligations. The tribunal found the factor in breach of their duties and issued a Property Factor Enforcement Order.