Written Statement of Services

We don't have Lomond Property Factors's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Lomond Property Factors, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Lomond Property Factors manages approximately 184 properties across 2 areas of Scotland.

Glasgow 165 properties
Paisley & Renfrewshire 19 properties
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Based on 184 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

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Since 2021
2
Cases
100%
Upheld
(avg: 69%)
108.7
Rate/10k
(avg: 4.7)
1
PFEOs
Enforcement
£500
Paid
Compensation
Communication
Top Issue
2 cases
All Complaint Types
Communication (2) Maintenance (1) Other (1) Disclosure (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/23/2076 2024-02-05
Breach - No Order
The Tribunal found Lomond Property Factors had breached the Code of Conduct by failing to arrange a roof repair in a timely manner, but decided not to issue a Property Factor Enforcement Order.
"The Tribunal determine that it was not appropriate to make a Property Factor Enforcement Order."
Maintenance Communication Other
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PFEO Complied
The Tribunal found the factor in breach of the Code of Conduct and issued a Property Factor Enforcement Order requiring the factor to pay £500 to each applicant.
"The tribunal determined that the Respondent had failed to comply with the Code and it determined that it make a proposed property factor enforcement order."
Communication Disclosure
£500 compensation ⚠ PFEO issued
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Thinking of switching from Lomond Property Factors Ltd? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Lomond Property Factors Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2010-11-05
Company No. SC388310
Accounts Up to date
Directors 3
Avg. Tenure 10.4 yrs

FAQ

Has Lomond Property Factors had any tribunal cases?
Yes, Lomond Property Factors has had 2 tribunal cases since 2021, with 100% of complaints upheld.
How do I make a complaint about Lomond Property Factors?
First, raise your complaint directly with Lomond Property Factors using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Lomond Property Factors?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.