Prospect Community Housing Ltd

The homeowner complained about the property factor's failure to comply with the Property Factors (Scotland) Act 2011 Code of Conduct. The tribunal found the factor had not complied and ordered compensation, which was subsequently paid.

The homeowner complained about the property factor's cleaning services, specifically the stair cleaning. The tribunal found the factor had not breached its duties, as the cleaning met the required standard, and the homeowner's concerns were due to a change in charges. No orders were made.

The homeowner complained about the factor's failure to provide a detailed financial breakdown of electricity charges and the lack of cleaning services. The tribunal found the factor had complied with its duties regarding financial obligations and cleaning services.