Ratings & Reviews

3.0★ weighted average calculated from 19 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"You couldn't find better or more accommodating staff elsewhere . This HA have got me through some really difficult times, always respond right away and are very caring to tenants."
Amanda Hyndman 2025-09-10
Google 1.0★
"I feel the housing don't help you even when your stuck pregnant in a flat and getting threatened off neighbours for having an Irish flag at the window worried about every rume you leave and enter no one seems to care"
kirsty paterson 2024-08-25
Google 1.0★
"Very disappointed with lack of help and communication from RANDCHA"
Michelle Sutherland 2024-03-31
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Rutherglen and Cambuslang Housing Association's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Rutherglen and Cambuslang Housing Association, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Rutherglen and Cambuslang Housing Association manages approximately 930 properties across 1 area of Scotland.

Glasgow 930 properties · 7% market share
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Based on 930 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

View cases →
Since 2021
1
Cases
100%
Upheld
(avg: 69%)
10.8
Rate/10k
(avg: 4.7)
0
PFEOs
Enforcement
£100
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1) Maintenance (1) Complaints Handling (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/24/0058 2025-02-05
PFEO Proposed
The tribunal found that the property factor breached the Code of Conduct by not consistently responding to enquiries and complaints and by not keeping the homeowner informed.
"We do however find that the there was a failure to report back to the homeowner and keep them properly advised that someone was going out to do the repair and also, once the repair had been done."
Communication Maintenance Complaints Handling
£100 compensation
View on HPC →

Company Info

Companies House →
Status Active
Incorporated —
Company No. SP2029RS
Accounts Up to date
Directors —
Avg. Tenure —

FAQ

Has Rutherglen and Cambuslang Housing Association had any tribunal cases?
Yes, Rutherglen and Cambuslang Housing Association has had 1 tribunal case since 2021, with 100% of complaints upheld.
How do I make a complaint about Rutherglen and Cambuslang Housing Association?
First, raise your complaint directly with Rutherglen and Cambuslang Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.