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Written Statement of Services
Every registered property factor must provide a Written Statement of Services (WSS) outlining their scope, responsibilities, fee structure, and complaints procedure.
Property Coverage
East Renfrewshire Council manages approximately 1,816 properties across 1 area of Scotland.
Glasgow
1,816 properties
· 14% market share
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Get free quotes →Tribunal Record
Since 2021
1
Cases
100%
Upheld
(avg: 69%)
5.5
Rate/10k
(avg: 4.7)
1
PFEOs
Enforcement
£5,000
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1)
Financial (1)
Maintenance (1)
Recent Decisions
FTS/HPC/PF/21/0183 & FTS/HPC/LM/21/0786
2021-09-17
PFEO Pending
The tribunal found that the property factor, East Renfrewshire Council, had failed to comply with the Code and its duties. The tribunal proposed and made a property factor enforcement order requiring the Respondent to pay the sum of £2,500 to each of the applicants.
"The Tribunal determined that a proposed property factor enforcement order be made requiring the Respondent to pay the sum of £2,500 to each of the applicants."
Communication
Financial
Maintenance
View on HPC →
FAQ
Has East Renfrewshire Council had any tribunal cases?
Yes, East Renfrewshire Council has had 1 tribunal case since 2021, with 100% of complaints upheld.
How do I make a complaint about East Renfrewshire Council?
First, raise your complaint directly with East Renfrewshire Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.