Ratings & Reviews

3.9★ weighted average calculated from 55 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"Really helpful at handling everything for me I am stress free now"
Sehrish Mustafa 2026-01-07
Google 5.0★
"Moved away and needed someone to manage my property. Buchanan Residential have offered very good service with great communication throughout"
T C 2025-12-07
Google 5.0★
"Buchanan Residential in Glasgow has been excellent from start to finish. The team is professional, friendly, and genuinely committed to providing great service. Communication has always been clear and prompt, and any questions or requests were handled quickly and efficiently. The standard of the..."
Drew Roach 2025-11-26

Written Statement of Services

Every registered property factor must provide a Written Statement of Services (WSS) outlining their scope, responsibilities, fee structure, and complaints procedure.

Property Coverage

East Renfrewshire Council manages approximately 1,816 properties across 1 area of Scotland.

Glasgow 1,816 properties · 14% market share

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Tribunal Record

Since 2021
1
Cases
100%
Upheld
(avg: 69%)
5.5
Rate/10k
(avg: 4.7)
1
PFEOs
Enforcement
£5,000
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1) Financial (1) Maintenance (1)

Recent Decisions

PFEO Pending
The tribunal found that the property factor, East Renfrewshire Council, had failed to comply with the Code and its duties. The tribunal proposed and made a property factor enforcement order requiring the Respondent to pay the sum of £2,500 to each of the applicants.
"The Tribunal determined that a proposed property factor enforcement order be made requiring the Respondent to pay the sum of £2,500 to each of the applicants."
Communication Financial Maintenance
£5,000 compensation ⚠ PFEO issued
View on HPC →

FAQ

Has East Renfrewshire Council had any tribunal cases?
Yes, East Renfrewshire Council has had 1 tribunal case since 2021, with 100% of complaints upheld.
How do I make a complaint about East Renfrewshire Council?
First, raise your complaint directly with East Renfrewshire Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.