Ratings & Reviews

3.8★ weighted average calculated from 77 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"Please go to Youtube and see my chanel Brian Musgrave G5 about the way NGHA is void of Risk assesment and method statements...The degredation of G5 is being paid for by you and me in the G5 area... No More Cowboys and Multi Trade madness...First time fix not several... No mushrooms growing on a..."
Brian Musgrave 2025-06-27
Google 1.0★
"New Gorbals Housing Association is nothing to worry about until everything goes wrong. A pipe burst in a flat 2 floors up from myself. It flooded numerous flats as well as saturating the carpets. Gorbals Housing association did no structural or health assessment. They have individually told..."
David Paterson 2025-05-09
Google 5.0★
"Thousands of words of sincere gratitude to all employees and management of the Association. Thank you very much for your attention, interest and desire to do even better. And thank you for the cleanliness and order."
Інна C 2024-07-17
Google Reviews
3.8★ (77)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have New Gorbals Housing Association's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by New Gorbals Housing Association, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

New Gorbals Housing Association manages approximately 3,949 properties across 1 area of Scotland.

Glasgow 3,949 properties · 24% market share
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Based on 3,949 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

View cases →
Since 2021
1
Cases
—
Upheld
—
Rate/10k
0
PFEOs
Enforcement
£0
Paid
Compensation
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/25/1709 2025-12-17
Factor Complied
The Tribunal dismissed the application because the Homeowner had not properly notified the Property Factor of the alleged breaches and there was confusion regarding the relevant Code of Conduct.
"The application is dismissed."
View on HPC →

Company Info

Companies House →
Status —
Incorporated —
Company No. RS2309RS
Accounts Up to date
Directors —
Avg. Tenure —

FAQ

Has New Gorbals Housing Association had any tribunal cases?
Yes, New Gorbals Housing Association has had 1 tribunal case since 2021, with 0% of complaints upheld.
How do I make a complaint about New Gorbals Housing Association?
First, raise your complaint directly with New Gorbals Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.